How to Manage Knowledge Workers

I think we’re still trying to figure out how to value knowledge work as a society. Business owners and managers have a hard time knowing ‘how hard’ their staff is working. But they’re asking the wrong question.

In the absence of clear indicators of what it means to be productive and valuable in their jobs, many knowledge workers turn back toward an industrial indicator of productivity: doing lots of stuff in a visible manner.

-Cal Newport, Deep Work